Service Excellence?
Urgh! So angry! My new wardrobe door has this sliding problems since about 3 weeks ago. I tried fixing it myself but to no avail. So, I called the furniture guy to arrange pple to come up and check on it. It's not the first time, the last time they came they were changing my study table. Last week, exactly 7 days ago they told me those guys will be coming up to check on my wardrobe today. Usually they would call one day in advanced to fix the timing. But they didn't. I should've known something was wrong.
Then this morning after I woke up, I called my mum to ask if the furniture pple called her to fix a timing. She said no, they should call me instead. So I called the salesman again, poor him always have to listen to me nagging. Okay tt aside, he told me yes they'll be here today and they would call me shortly to arrange a time. Just about 1/2 an hour lata, I received a call. I thought "yay! finally can fix a time". Who knows this lady said "Hello Miss Natalie!! (very excited lor) one of my colleague is sick, the customer service one. So she didn't arrange a time for you, is it okay if I arrange a time for tomorrow?" I was like fuming! I called last week okay! 7 days not enough for you all to arrange a time is it? What kinda customer service is tt? So I said "She couldn't be sick for one whole week right? Even if she was, she should've arranged for someone to take over her work and make sure somebody settled all the calls she had to make right? So you're telling me I have to wait for 7 days. Specially arrange a day off to stay at home & wait for you guys to screw up?" Okay not like I was working, but the thing is how can they do that? No efficiency, lousy customer service!! I didn't exactly raise my voice, but it was obvious tt I'm not happy. Tt girl kept apologising and spoke to me nicely, so I simmered down and said "okay it's okay. Just help me arrange for tomorrow k? Thanks."
10 minutes later, some aunty called me. This is what she said: "Hello Miss Yu Peng (it's yue ting lor!), my men will go down tomorrow. Anyway, what's your problem huh? The door is it? Small problem, you cannot fix yourself meh?" What the FUCK was tt attitude for? And the choice of words? Bitch. Blood boil. Can't take it anymore. I shouted at her "Eh aunty, I spend $1000 over dollars to buy furniture from your company. Study table spoil, then wardrobe spoil. You think I very happy is it? Still have to wait for you all to come up fix, you think I have alot of time is it? Then your men come up drink my water, all free one is it? They drink finish already, cup they got wash meh? If don't have customers to buy furniture from your company you think they will earn? If they don't earn you think you can sit your fat ass on the chair and talk to me with your stupid attitude?" Before she could say anything, I interrupted "Don't talk so much okay, you can't even talk properly. Mid life crisis heard before? You got phone to answer very good already okay. Before I complain and you lose your job, you better apologise." She hung up. Hur! Singapore Service Exellence my ASS.
Then this morning after I woke up, I called my mum to ask if the furniture pple called her to fix a timing. She said no, they should call me instead. So I called the salesman again, poor him always have to listen to me nagging. Okay tt aside, he told me yes they'll be here today and they would call me shortly to arrange a time. Just about 1/2 an hour lata, I received a call. I thought "yay! finally can fix a time". Who knows this lady said "Hello Miss Natalie!! (very excited lor) one of my colleague is sick, the customer service one. So she didn't arrange a time for you, is it okay if I arrange a time for tomorrow?" I was like fuming! I called last week okay! 7 days not enough for you all to arrange a time is it? What kinda customer service is tt? So I said "She couldn't be sick for one whole week right? Even if she was, she should've arranged for someone to take over her work and make sure somebody settled all the calls she had to make right? So you're telling me I have to wait for 7 days. Specially arrange a day off to stay at home & wait for you guys to screw up?" Okay not like I was working, but the thing is how can they do that? No efficiency, lousy customer service!! I didn't exactly raise my voice, but it was obvious tt I'm not happy. Tt girl kept apologising and spoke to me nicely, so I simmered down and said "okay it's okay. Just help me arrange for tomorrow k? Thanks."
10 minutes later, some aunty called me. This is what she said: "Hello Miss Yu Peng (it's yue ting lor!), my men will go down tomorrow. Anyway, what's your problem huh? The door is it? Small problem, you cannot fix yourself meh?" What the FUCK was tt attitude for? And the choice of words? Bitch. Blood boil. Can't take it anymore. I shouted at her "Eh aunty, I spend $1000 over dollars to buy furniture from your company. Study table spoil, then wardrobe spoil. You think I very happy is it? Still have to wait for you all to come up fix, you think I have alot of time is it? Then your men come up drink my water, all free one is it? They drink finish already, cup they got wash meh? If don't have customers to buy furniture from your company you think they will earn? If they don't earn you think you can sit your fat ass on the chair and talk to me with your stupid attitude?" Before she could say anything, I interrupted "Don't talk so much okay, you can't even talk properly. Mid life crisis heard before? You got phone to answer very good already okay. Before I complain and you lose your job, you better apologise." She hung up. Hur! Singapore Service Exellence my ASS.
posted by Natalie at 5:52 PM
2 Comments:
"what's your problem huh?"
wow... the last question I'll expect from customer service.
precisely!! sighs.
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